External IT user support is much like having a staff of full-time experts on your payroll, ready to answer any question and fix any problem, but for measurably less money. Our all-encompassing support team is only one advantage of what makes External IT the complete answer to all of your IT needs. Contact us to request a custom IT outsourcing proposal for your business.

Improved efficiency External IT user support can dramatically increase the productivity of your users. In addition to quickly resolving problems, our support engineers actively work with users to help them get more from their applications. Most users aren't familiar with every nuance of the programs they use.

• How do I set up an Out of Office reply in my Microsoft Outlook Email?
• How do I use templates in Microsoft Word?
• How do I print double-sided?
• How do I do a mail merge in Microsoft Word?
• How do I sort cells in Microsoft Excel?

The list of questions is endless. Many users spend hours experimenting on their own. Not only is this an expensive waste of time, it often ends with the user performing the task incorrectly or less efficiently.

Screen sharing In providing user support, our Support Engineers may request access to view the user's screen. If granted, the support engineer and the user will work through the issue together, each looking at the user's screen with both being able to use the mouse and keyboard. It's as if our support engineer is sitting right next to the user.

Response time One of the greatest advantages of outsourcing your IT support is tapping into the pool of talented resources always ready to serve you. Support phone calls are answered immediately by our staff of capable and dedicated support engineers. Users can also submit their support requests using a simple online form and receive a prompt response from our support department.

Availability User support is always available 24x7, 365 days per year. Choose from standard business hours or 24x7 live support. Our support engineers respond to user requests submitted via the online request form or via email 24 hours a day.

Unlimited support requests There is no limit to the number of support requests for any user.

Access External IT user support is available by telephone or by submitting a support request online via the OS33™ Portal.