External IT user support is like having a full-time expert on staff, ready to answer any question, at a tiny fraction of the cost. Our all-encompassing support team is only one advantage of what makes External IT the complete answer to all of your IT needs. Contact us to request a custom IT outsourcing proposal for your business.

Improved efficiency External IT user support can dramatically increase the productivity of your users. In addition to quickly resolving problems, our support technicians actively work with users to help them get more from their applications. Most users aren't familiar with every nuance of the programs they use.

• How do I do a mail merge in Microsoft Word?
• How do I write a query in Microsoft Access?
• How do I print mailing labels?
• How do I send a mass email?

The list of questions is endless. Many users spend hours experimenting on their own. Not only is this an expensive waste of time, it often ends with the user performing the task incorrectly or less efficiently.

Screen sharing In providing user support, our support technicians may request access to view the user's screen. If granted, the support technician and the user will work through the issue together, each looking at the user's screen with both being able to use the mouse and keyboard. It's as if our support technician is sitting right next to the user.

Response time One of the greatest advantages of outsourcing your IT support is that there are no hold times. Support phone calls are answered immediately by our staff of talented and dedicated support technicians. Off hours, users submit their support requests using a simple online form and receive a prompt response from our support department.

Availability User support is always available 24/7, 365 days per year. Call-in hours are weekdays 7:00 AM - 11:00 PM EST. Outside of these hours, our support technicians respond to user requests submitted via the online request form or via email.

Unlimited support requests There is no limit to the number of support requests for any user.

Access External IT user support is available by telephone at (212) 683-7548 or by submitting a support request online via the External.Net Portal.