Instant technical assistance for all your users
The External IT Solution provides our clients with all of the capabilities of an Enterprise-Class IT department in one single outsourced and managed service: guaranteed application delivery, a professional help desk, access from anywhere, network administration, infrastructure management, bulletproof security, total redundancy, disaster recovery, and much more.

The foundation of our solution is eliminating the dependence on client-side equipment, software, and help desk personnel. In doing this, External IT essentially replaces the mundane tasks of an in-house IT department, freeing up staff for more important managerial and strategic IT roles. There are no servers to manage, no software to install, no computers to maintain, and no upgrades to perform. Users simply require an Internet connection and a browser. Everything else is delivered by External IT.

We become your IT Department
With External IT, software and files no longer run on users' desktop computers or local file servers. Instead, all applications, data, and email are delivered from the External IT Cloud Data Centers.

Using hosted infrastructure in our secure Cloud Data Centers, businesses no longer need to purchase, operate and maintain servers, storage and software. Reduce your capital and operating costs and have a greener footprint.

The External IT Cloud Data Centers provide the maximum in security, scalability, and performance -- far superior to any internal IT department that our clients could accomplish on their own. This, combined with our experienced team of support engineers, project leaders, operations engineers and technical account managers, means that we can respond to any type of individual request 24 x 7 x forever. It also forms the core of the most reliable and pampered IT experience available on the market today.

Access from anywhere
External IT's OS33™ portal is a powerful and easy to navigate web-based system that gives users seamless access to all of their web and Windows™-based software applications, files and information-anywhere, anytime, on any personal computer or Mac® with Internet access.

Using the OS33™ portal solution, users can simultaneously run local personal applications alongside of their productivity and line-of-business applications delivered securely from the Cloud. The OS33™ portal gives SMBs a flexible, powerful and easy-to-deploy hosted IT solution, and gives your employees a highly customizable, web-based corporate 'dashboard' that makes it easy to conduct business-whether on the beach or in the boardroom.

Use any kind of computer
External IT users are free to use any compatible electronic device, for example, PC, Macintosh, Windows CE, or thin clients. Wherever and whenever users run applications, they'll look and run exactly the same. Additionally, internal employees as well as outside third parties can be given secure access to specific programs or resources. External IT becomes a single virtual roof for users working from multiple locations..
Watch

The OS33™ Portal
To access your IT assets, users log into the OS33™ Portal with their username, password, and company. Following authentication, they're presented with the portal home page, which features all of their digital resources, including programs, shortcuts, recently used files, announcements, and service messages. Users can also request support, create shortcuts, and post messages from this portal. With External IT, the user's experience is the same as it is with their computers today.

---

Microsoft Exchange® and email
External IT Exchange Servers deliver enterprise-level email and groupware to all of our users. Exchange has been configured to take full advantage of all groupware features, including public folders, distribution lists, group scheduling, and resource sharing. Clients can have multiple domain names and individual users can have an unlimited number of email aliases pointing to their mailbox. Outlook Web Access, accessible from any browser, is provided for all users. It can deliver much of Outlook's functionality within the browser, providing a convenient and quick way to access your mailbox from a public computer, airport, or hotel. Mailboxes are configured with 2 GB of storage and there is no limit to how big they can grow.

Virus and spam filtering
All email traffic that enters the External IT Cloud data centers is received, scanned, and cleared of any viruses outside of the perimeter of our network. Our partner vendor for this service is Postini (www.postini.com), which processes over one billion messages per week. Their systems guarantee that all messages containing malicious code are removed well before they arrive at the External IT Data Center. In addition, advanced spam filtering is included with every user account. External IT, in conjunction with its partner vendor, Postini, successfully blocks unwanted spam messages with more than 95% accuracy and less than a 1% false positive ratio. These messages are removed automatically. Users are able to view these messages via a proprietary interface. This interface offers the ability to create user-, company-, and industry-specific black and white lists, in-depth reporting, and flexible policy definitions.

BlackBerry devices, iPhones, Windows Mobile devices and other PDAs
External IT supports real-time synchronization of emails, contact, and calendar information with BlackBerry and other portable devices. Our BlackBerry Enterprise Servers handle synchronization between our Exchange Servers and users' BlackBerry devices. Our synchronization servers are redundant and enable users to send and receive email; open attachments; access their contacts, calendars, and task lists; and perform other functions from absolutely anywhere. Aside from BlackBerry, External IT is able to deliver similar results with other devices, including iPhone, Treo, Pocket PC, and Palm.