Overview
One of the things we’re proudest of as a company is our User Support Department. Literally every day we hear from clients who point out how pleased they are with our response time, how much they enjoy working with our people, and how easily our team gets the job done.
User support built into the Portal
A 24 / 7
Help Desk
for everyone. Not just for
your IT
department.
The OS33 Desktop Portal has a Help Desk service connection built right into it, so anyone can easily submit a Help Desk ticket, then track how it’s being handled right onto their screen. No hunting for the link to posting a service ticket, or where to read a reply.
(Curiously overlooked observation: When someone needs help, most people would prefer not having to face the additional problem of figuring out where they need to go to get that help.)
If things are especially urgent, you can pick up the phone and have someone on the line almost immediately. Our integrated case tracking functions ensure nothing less than industry-leading accountability and service quality. It’s what our clients demand, and in a seriously competitive world, they have to.
FlexSupport for your in-house IT staff or all your users
Our FlexSupport services are available in different shapes and sizes to accommodate the Help Desk requirements of any firm. Our clients enjoy a wide range of Help Desk Options. On one end, some seldom need our support. Others rely on us 24 / 7 as their first level support. And we even provide escalation support for in-house or on-call support people.
You’ll find that the quality and accessibility of the External IT Support Group matches or exceeds what most small and midsize firms currently enjoy.
For those midsize firms that have yet to build an internal support staff, our Support Group is available at a fraction of the cost of a traditional, full-time, internal support staff. Another one of those amazing, External IT facts. This unexpected plus is possible, in large part, because of OS33 Portal Desktop technology.
