Clients tell us
they enjoy
talking with
our Help Desk
team. "Enjoy,"
and "Help Desk." In
the same
sentence, no
less.
In Harry Potter, there was a name that was not to be spoken. In External IT, the forbidden word is “downtime.” Not only system downtime, but user downtime.
Conversely, the word we love is “uptime,” and have perfected a first-rate Help Desk that delivers a level of support that very few small to midsize companies presently enjoy. They can be on-call to help you anywhere, anytime.
All of your staff will appreciate the simplicity, and usability, of our system. They can post a Help Desk ticket right from their Portal Desktop, and they'll receive real-time ticket status updates, ensuring accountability for the ticket’s lifecycle. Help Desk ticket reports can even be exported for analysis and review.
External IT also offers technical and engineering support 24/7 via e-mail, and a 24/7 via toll-free support hotline.
Our Help Desk also is not merely limited to serving your IT staff. Everyday we help people at every conceivable technical level to open their applications, work from home, on a plane, send photos, print checks, use our built-in collaboration tools and in dozens of ways do their jobs more efficiently than was ever possible before.
Click here for more details on FlexSupport.
