External IT

At External IT we offer four solutions packages. Each package is comprised of six service components. Click on the components (shown below) and tables will appear allowing you to easily compare component variations by solution.

Each package can further be customized to fit your needs. In this way we can create an IT package that's ideal for your business, and tangibly enhances your competitive position in the market.

01

Applications

	Enterprise Level IT	Managed Hosting +	Go CC	Custom Configure
	Web and Win-based Apps	Web and Win-based Apps	Web based apps	Web and Win-based Apps
Productivity:	Microsoft Office Std/Pro hosted via Citrix; Microsoft Office Web Apps pre-integrated	Microsoft Office Std / Pro hosted via Citrix; Microsoft Office Web Apps pre-integrated	Microsoft Office Web Apps, Office 365, Google Apps and/or Local apps [tap into full Win-based MS Office, if needed]	Microsoft Office Std/Pro, Office Web Apps, Google Apps, Office365 Mix and match throughout organization.
Email:	Outlook with Exchange [Gmail available as lower cost option]	Outlook with dedicated Exchange Environment	Outlook with Multi-tenant Exchange, Exchange Online or Gmail	Exchange/Outlook, Outlook/Gmail, Office365
File System:	Hosted Windows file system + SharePoint, both integrated with Portal	Distributed Windows file system + dedicated SharePoint environment, both integrated with Portal	Hosted Windows file system + SharePoint, both integrated with Portal	Windows file system, DFS, SharePoint
Accounting:	Any web or Win-based application: QuickBooks, Dynamics, Sage MAS, Popular SaaS applications, etc.	Any web or Win-based application: Dynamics, Sage MAS, SAP, Advent, etc.	QuickBooks Online, NetSuite or other SaaS [add other business applications, if needed]	Any Windows-based app; any web-based SaaS, custom or private install
CRM/Other Business Apps:	Any custom or web or Win-based application: MS CRM, Sugar, ACT!, Salesforce.com, etc.	Any custom or web or Win-based application: MS CRM, Sugar, Salesforce.com, etc.	Salesforce.com, SugarCRM or other Popular SaaS [add other business applications, if needed]	Any Windows-based app; any web-based SaaS, custom or private install
Custom Application Management:	Available	Available	Not available	Available
Mobile/iPad Access:	Portal Mobile or traditional view	Portal Mobile or traditional view; customizable	Portal Mobile or traditional view	Portal Mobile or traditional view; customizable
VOIP:	Integrated with Skype; can be integrated with ShoreTel, Avaya, Cisco, etc.	Integrated with Skype; can be integrated with ShoreTel, Avaya, Cisco, etc.	Integrated with Skype	Can by integrated with any IP based phone system
Scanning:	Direct scan to hosted session	Local and/or direct scan to hosted session	Handled locally	Local and/or direct scan to hosted session
Printing:	Local print, Citrix auto-create, and/or self-service network printing via Portal	Local print, Citrix auto-create, and/or self-service network printing via Portal	Local print	Local print, Citrix auto-create, and/or self-service network printing via Portal
Software Licensing:	Monthly SPLA and/or client-owned licensing can be applied	Monthly SPLA and/or client-owned licensing can be applied	Monthly SPLA only	SPLA, client-owned licensing

02

Cloud-based Infrastructure

	Enterprise Level IT	Managed Hosting +	Go CC	Custom Configure
	Hosted Hybrid Cloud	Hosted Private Cloud	Multi-Tenant Cloud Services or SaaS
App/Citrix Servers:	Dedicated application server(s)	Dedicated application server farm to client spec	Shared Office Web servers (All apps are web-based)	Build your own App/Citrix Server Farm
Mail Servers:	Multi-tenant or dedicated Exchange Server(s)	Build your own Exchange/mail environment; various HA/replication levels available	Multi-tenant Exchange, Exchange Online or Gmail	Exchange/Outlook, BPOS Exchange, Outlook/Gmail
File Servers:	Multi-tenant or dedicated server(s)	Dedicated file servers with optional DFS	Multi-tenant	Multi-tenant, dedicated, DFS
Storage:	Private dedicated SAN-based storage	Private dedicated SAN-based storage, optional DFS	Private dedicated SAN-based storage	Private dedicated SAN-based storage, DFS
Web Servers:	Dedicated web servers to client spec; Multi-tenant for Office Web Apps	Dedicated web server farm to client spec	Multi-tenant Office Web	Dedicated web server(s) farm, Multi-tenant Office Web; Mix and match
DB/SQL Servers:	Dedicated DB server(s), Multi-tenant SQL	Dedicated server farm to client spec	NA	Dedicated server farm, Multi-tenant SQL Server
SharePoint:	Multi-tenant or dedicated SharePoint environment	Dedicated SharePoint environment	Multi-tenant	Multi-Tenant, Dedicated SharePoint
Other:	Provision any server(s)	Provision any server(s), storage, replication, failover or other infrastructure.	NA	Provision any server(s), storage, replication, failover or other infrastructure.

03

The Portal

	Enterprise Level IT	Managed Hosting +	Go CC	Custom Configure
OS33 Portal features:	Full	Limited / Full; toggled user by user depending on individual need	Limited (web based apps only)	Limited / Full; toggled user by user depending on individual need
2-Factor Authentication:	Optional	Optional, recommended	Optional	Available per user

04

Collaboration

	Enterprise Level IT	Managed Hosting +	Go CC	Custom Configure
Mail:	Outlook with Exchange [Outlook with Gmail available]	Dedicated Exchange Environment	Multi-Tenant Exchange, Exchange Online or Gmail	Dedicated Exchange environment, Multi-tenant Exchange, Exchange Online, Gmail, mix and match
Archiving:	Optional	Optional, recommended	Optional	Available
SharePoint:	Fully integrated with Portal	Dedicated SharePoint Environment, fully integrated with Portal	Fully integrated with Portal, potentially used as file system alongside of hosted Windows file system	Fully integrated with Portal
Blackberry Synch:	Optional	Dedicated or Multi-tenant BB Server(s)	Optional	Dedicated or multi-tenant infrastructure
ActiveSync	Optional	Dedicated or Multi-tenant ActiveSync Servers	Optional	Dedicated or multi-tenant infrastructure

05

Security and Availability

	Enterprise Level IT	Managed Hosting +	Go CC	Custom Configure
Backup & Retention:	Hourly snapshots of file system, daily backup with flexible data retention (1 week to 7 years)	Hourly/continuous snapshots of file system, flexible backup frequency and retention, based on requirements	Hourly snapshots of file system, daily backup with 1 week retention	Hourly/continuous snapshots of file system, flexible backup frequency and retention, based on requirements
Exchange Replication:	Exchange Local Continuous Replication Mgmt	Exchange Multi-site Continuous Replication Mgmt	NA	Standard, Single-site Continuous Replication, Multi-site Continuous Replication
Server Protection:	Optional Continuous Protection, Roll back to any point in last 48 hours	Continuous Protection available for any server; roll back to any point in last 48 hours	NA	Continuous Protection for any server, roll back to any point in last 48 hours (or more)
SQL Mirror:	DB mirroring optional	DB mirroring single-site and multi-site modes	NA	DB mirroring in single-site and multi-site modes
Distributed File System (DFS):	Customizable DFS (across multiple DC/Cloud Provider and/or client infrastructure)	Customizable DFS	NA	Customizable DFS
Disaster Recovery:	Optional DR plan management and testing; uses pooled failover infrastructure	DR plan management and testing; uses pooled/reserved failover infrastructure	Standard DR	Customizable DR planning and management
Off-site Replication:	Daily	Continuous	Weekly	Weekly, Daily, or Continuous replication
MPLS Network:	Optional	Optional	Optional	Available via multiple providers

06

Support

	Enterprise Level IT	Managed Hosting +	Go CC	Custom Configure
Support type:	Full help desk for all end users; escalation support internal help desk, ticket pass, various plans	Support for internal admins; escalation support for end user issues and/or ticket pass during off hours	Support internal help desk, various user support plans available	Flexible support plans designed for front-line help desk, escalation only, support for Internal admins, ticket pass, etc.
Hours:	24 x 7 x 365	24 x 7 x 365	24 x 7 x 365	24 x 7 x 365
On-site Support:	On-site technician dispatched with guaranteed response time	On-site technician dispatched with guaranteed response time	Optional	On-site technician dispatched with guaranteed response time
Tech Acct Mgmt:	Dedicated TAM with minimum monthly interaction	Dedicated TAM with minimum weekly interaction	General pool	General account mgmt, dedicated TAM with weekly/monthly interaction
Project Mgmt:	Available for managing various client projects	Available for managing various client projects	NA	Available for managing various client projects