If you were to examine how many hours each year go into managing your applications, you might be surprised. If you were to look at the money you save in partnering with External IT and simplifying your management tasks, and then examine how much redirected manpower you would gain in the process, surprise would be transformed to mild elation.
We work in tandem with many of our client's IT departments, but a number of others, who don't have staff regularly overseeing their application management, rely on us to take care of this need.
How do we make application management easier and less expensive?
Core application management
All Core Application maintenance tasks and upgrades are performed by External IT experts for fixed fee incorporated into most External IT cloud solutions. This includes updates, patches, troubleshooting, upgrades, and testing, all without any additional charges.
Our clients tell us, not surprisingly, that they greatly appreciate being freed from mundane software deployment and maintenance, so they can focus on higher-level IT priorities.
Client-specific application management
At External IT, you have a dedicated team of engineers who work exclusively on applications. They have years of cross-industry application management experience.
You can use our team for all of your function and application specific management needs, or you can use your own internal or established 3rd party resources to manage your applications.
Whether it’s once a year, once a day, or every hour by hour, we have the expert resources to handle your custom application management needs.
It helps that
we've been
doing this for
years now
and know exactly what
to look for.
Application QoS with Custom Monitoring
In order to know precisely what needs to be managed with a custom application, we inventory each one to identify all of its dependencies. We integrate this information into a custom tracking management application, along with a custom interface showing all components that need to work in order to achieve an optimum level of performance.
To make it easy to monitor, we have a live dashboard that shows you the health and status of all systems relating to a custom application. We offer this service to our clients at a fixed cost.
Our dashboard reports on the three following critical areas of information:
|
Complete Visibility & Monitoring |
Our solutions let you see user-level application performance across the Data Center, the network and the desktop to rapidly identify, diagnose and resolve service problems. |
| User Experience Monitoring | You can monitor user performance in real-time for rapid problem diagnosis and resolution. And you can simulate user transactions to proactively identify and correct performance issues before end users see them. |
| Full Application Traffic Visibility | You can monitor performance, traffic and bandwidth utilization within application sessions to quickly pinpoint service issues across the network. |
High availability for mission critical application management
High availability technologies are built into our cloud enabled virtualized architecture and infrastructure. The bottom line always is to keep everyone up and running.
In the event of a Data Center disaster, our systems can redirect services from the primary Data Center to a failover data center with no change to the end user experience.
Mission-critical, globally-accessed applications
Imagine you have a mission critical app running for users all around the world, or simply on opposite sides of town. With External IT you can support and manage high availability access anywhere, with distributed file systems, and across time zones.
For major
upgrades, we
establish a
parallel,
temporary
staging
environment.
Simplified deployment
In so many ways, we make accessing and maintaining the highest level of IT simple. Deployment, historically unpredictable, is far more routine with External IT. That’s because we cut application packaging and testing time by managing applications in our Data Centers, then delivering them to isolated environments.
We go the extra step of minimizing application conflicts by isolating them from the operating system and other applications.
For major upgrades, External IT will establish a temporary staging test environment using exact, or comparable, hardware to test the upgrade before it reaches your system.
Streamlined self-service application administration console
With External IT we provide you with a self-service administration console enabling you to remotely manage all of your IT resources for all of users. Our self-service admin console features granular, policy-based application access control so you can manage individual users, groups, applications, permissions, profiles, security and folder access rights.
Controlled access
You can grant or deny access and information use by automating and centralizing password management.
Multi-factor authentication
You can add an extra layer of security for user authentication. After someone logs in, you can send a text messages to their profiled cell phone with a uniquely generated second password that they’ll need to enter before gaining access to the system.
